SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy applies to purchases made through orvysa, operated by Hong Kong Hung Tat Trading Limited.

1. Order Processing

Orders are generally processed within:

1–3 business days

During holidays, promotional periods, product launches, unusually high order volumes, or other exceptional circumstances, processing may take up to approximately 5 business days.

Processing time is separate from shipping time.

2. Shipping Fee

Our standard shipping charge is:

$5.99 USD

Any free-shipping promotion or shipping discount displayed on our website at checkout will apply according to the terms shown at the time of purchase.

The final shipping charge will be displayed before payment is completed.

3. Estimated Delivery Times

After your order has been processed and dispatched, estimated delivery times are generally:

United States:
8–15 business days

United Kingdom:
11–16 business days

Canada:
11–16 business days

Australia:
11–16 business days

Other International Destinations:
13–18 business days

These are estimates, not guaranteed delivery dates.

4. Possible Shipping Delays

Delivery can occasionally be affected by circumstances outside our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier congestion
  • Local delivery disruptions
  • Incorrect or incomplete addresses
  • Remote-area delivery
  • International transportation disruptions
  • Force majeure events

A delivery occurring later than the estimated delivery period does not automatically mean that a parcel has been lost.

5. Tracking Information

When tracking is available, tracking information will normally be sent to the email address associated with your order after shipment.

Tracking records can sometimes require several business days to update after dispatch.

6. Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

If this occurs:

  • Packages may arrive on different dates
  • Multiple tracking numbers may be provided
  • Receiving only part of an order does not necessarily mean the remaining products are missing

7. Customs, Import Duties, and Taxes

International shipments may be subject to:

  • Import duties
  • VAT
  • Customs fees
  • Brokerage charges
  • Local taxes
  • Other government charges

Unless expressly stated otherwise during checkout, international shipments may be delivered on a DDU / duties-unpaid basis.

Where legally applicable, these fees are the responsibility of the recipient and are not controlled by orvysa.

Customs procedures may also delay delivery.

8. Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment/unit number
  • City
  • State/province
  • Postal/ZIP code
  • Country
  • Telephone number

If an incorrect address is discovered, contact us immediately at:

service@orvysa.com

We will attempt to update the order where possible, but changes cannot be guaranteed after processing has begun.

9. Failed Delivery

If delivery fails because:

  • The address supplied was incorrect
  • The address was incomplete
  • The recipient refused delivery
  • The recipient failed to collect the package
  • The carrier was unable to access the location

the customer may be responsible for additional shipping costs where permitted by law.

10. Lost Packages

If tracking appears to show an unusual delay or a package may have been lost, contact:

service@orvysa.com

Please provide your order number and tracking information.

We may need to investigate the shipment with the logistics provider before determining an appropriate resolution.

11. Packages Marked Delivered

If tracking shows "Delivered" but you cannot locate your package, please:

  1. Check the delivery location carefully.
  2. Ask household members or neighbors.
  3. Check reception, concierge, parcel lockers, or mail areas.
  4. Contact the local carrier.
  5. Contact us if the package still cannot be located.

We may assist with an investigation where appropriate.

12. Damaged Packages

If a shipment arrives visibly damaged, photograph:

  • The outer packaging
  • Shipping label
  • Internal packaging
  • Damaged product

and contact us within 7 calendar days of delivery.

13. Order Changes and Cancellation

Requests to change or cancel an order should be submitted as soon as possible, preferably within 12 hours of purchase.

Once fulfillment or shipping has started, changes or cancellation may no longer be possible.

14. Contact Information

For questions concerning shipping or delivery:

Store: orvysa
Company: Hong Kong Hung Tat Trading Limited
Email: service@orvysa.com
Phone: +1 (260) 666-8813
Registered Address: ROOM 1008, 10/F, KOWLOON CENTRE, 33 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG

The registered address above is a corporate address and should not be used for product returns unless specifically authorized by orvysa.