REFUND & RETURN POLICY
Thank you for shopping with orvysa, operated by Hong Kong Hung Tat Trading Limited.
Please review this Refund & Return Policy carefully before making a purchase.
1. General Return Policy
Except where mandatory consumer law provides otherwise, products purchased from orvysa are considered Final Sale once an order has been successfully delivered.
We generally do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong item
- Ordering the wrong size, color, style, or quantity
- No longer wanting the product
- Personal preference
- Minor variations that do not affect normal product function
- Failure to read the product description before purchasing
This policy does not limit any mandatory consumer rights available under applicable law.
2. Damaged, Defective, or Incorrect Items
If your item:
- Arrives damaged
- Arrives defective
- Is materially different from what you ordered
- Is the wrong product
- Is missing an item from the order
please contact us within 7 calendar days of confirmed delivery.
Email:
Please include:
- Your full name
- Order number
- Description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
- Video evidence where necessary to demonstrate a functional defect
Claims submitted without sufficient evidence may take longer to review.
3. Claim Review
After receiving your request, our customer-service team will review the information provided.
If the claim is approved, depending on the circumstances, we may offer:
- Replacement
- Reshipment
- Partial refund
- Full refund
- Another appropriate resolution
The appropriate remedy will depend on the nature of the problem and applicable consumer law.
4. Do Not Return Products Without Authorization
Please do not send a product back without contacting us first.
Returns sent without prior authorization may not be accepted or processed.
Our registered company address is not automatically our return warehouse.
Do not send merchandise to our Hong Kong registered address unless our customer-service team specifically instructs you in writing to do so.
5. Refund Processing
If a refund is approved, it will normally be issued to the original payment method.
Once processed by us, refunds may require approximately 7–12 business days to appear, depending on your bank, card issuer, payment processor, and country.
Processing times controlled by banks or payment providers are outside our control.
6. Shipping Charges
Except where required by applicable law or where the error was caused by us, original shipping charges are generally non-refundable.
If an approved claim results from our error or a verified defective or damaged product, the appropriate remedy will be determined during the claim review.
7. Refused and Unclaimed Packages
If a package is:
- Refused by the recipient
- Not collected
- Returned because the address provided was incomplete or incorrect
- Returned because the recipient failed to cooperate with the carrier
additional shipping or handling costs may be deducted from any refund where legally permitted.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us as soon as possible at:
We will attempt to assist, but we cannot guarantee address changes once an order has entered processing or shipment.
9. Order Cancellation
If you wish to cancel or modify an order, contact us as soon as possible, preferably within 12 hours of placing the order.
We cannot guarantee cancellation once processing or fulfillment has begun.
If an order has already shipped, it cannot ordinarily be cancelled.
10. Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
11. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace rights that cannot legally be excluded under applicable consumer-protection law.
Consumers in certain jurisdictions, including the United Kingdom, European Economic Area, Australia, and other regions, may have statutory cancellation, refund, repair, replacement, or other rights beyond those described above.
Where mandatory law conflicts with this policy, the mandatory legal requirement will apply.
12. Contact Information
For refund, return, replacement, or order-related questions:
Store: orvysa
Company: Hong Kong Hung Tat Trading Limited
Email: service@orvysa.com
Phone: +1 (260) 666-8813
Registered Address: ROOM 1008, 10/F, KOWLOON CENTRE, 33 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG
Important: The registered company address above should not be used as a return address unless specifically authorized by orvysa customer service.