FAQ
Below are answers to common questions about ordering, payment, shipping, tracking, cancellations, and after-sales support.
1. How do I place an order?
Choose the product you would like to purchase, select the applicable options and quantity, add it to your cart, and proceed through checkout.
Please carefully review your:
- Product selection
- Quantity
- Shipping address
- Email address
- Telephone number
before completing payment.
2. What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location, device, and payment-provider availability.
Depending on availability, payment options may include major payment cards and digital payment methods.
The options displayed at checkout are the currently available methods for your transaction.
3. Is my payment secure?
Payments are processed through third-party payment providers using industry-standard security measures.
orvysa generally does not directly store your complete payment-card number.
4. Will I receive an order confirmation?
Yes. After successfully placing an order, an order-confirmation email will normally be sent to the email address provided during checkout.
If you cannot find it, please check:
- Spam
- Junk mail
- Promotions folder
If it is still missing, contact:
5. Can I change my order?
Contact us as quickly as possible if you need to change:
- Product
- Quantity
- Color
- Size
- Shipping address
We recommend contacting us within 12 hours of placing the order.
Changes cannot be guaranteed once processing has started.
6. Can I cancel my order?
Cancellation requests should be submitted as soon as possible, preferably within 12 hours of purchase.
Once an order has entered fulfillment or shipment, cancellation may no longer be possible.
7. How long does order processing take?
Most orders are processed within:
1–3 business days
During high-volume periods, processing may require up to approximately 5 business days.
8. How much does shipping cost?
Our standard shipping charge is:
$5.99 USD
If a free-shipping promotion is available and your order qualifies, the applicable shipping discount will be displayed during checkout.
9. How long does shipping take?
Estimated shipping times after dispatch are generally:
United States: 8–15 business days
United Kingdom: 11–16 business days
Canada: 11–16 business days
Australia: 11–16 business days
Other destinations: 13–18 business days
These are estimates rather than guaranteed delivery dates.
10. How do I track my order?
Where tracking is available, tracking information will normally be provided after dispatch.
Please note that tracking information can take several business days to become active after shipment.
11. Why isn't my tracking information updating?
Tracking may temporarily stop updating while a shipment:
- Moves between international logistics facilities
- Clears customs
- Transfers to a local carrier
- Waits for carrier scanning
This does not necessarily mean your package is lost.
12. Will my order arrive in multiple packages?
Possibly.
If your order contains multiple products, products may sometimes be fulfilled separately and arrive in different packages.
13. Do I need to pay customs or import tax?
Depending on your destination, you may be responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government charges
Unless expressly stated otherwise at checkout, international shipments may be shipped on a duties-unpaid basis.
14. What if I entered the wrong shipping address?
Contact:
immediately.
We will attempt to make the change, but address updates cannot be guaranteed once fulfillment begins.
15. What happens if my package is marked delivered but I cannot find it?
First check:
- Around the delivery location
- Mailbox or parcel locker
- Reception or concierge
- Household members
- Neighbors
- Local carrier
If the package still cannot be located, contact us with your order number.
16. What if my product arrives damaged?
Contact us within 7 calendar days of delivery at:
Please provide:
- Order number
- Description of the issue
- Clear photographs
- Video where appropriate
- Packaging photographs where relevant
17. What if I receive the wrong product?
Contact us within 7 calendar days of delivery and provide photographs showing the product received.
Our team will review the claim and determine the appropriate resolution.
18. Can I return an item because I changed my mind?
Except where mandatory consumer law gives you a legal right to cancel or return a purchase, products sold by orvysa are generally considered Final Sale after successful delivery.
Please review our Refund & Return Policy before ordering.
19. How long do approved refunds take?
After we approve and process a refund, it may take approximately:
7–12 business days
for the funds to appear on your original payment method.
Actual timing depends on your bank or payment provider.
20. Can I use more than one discount code?
Unless a promotion specifically states otherwise, multiple discount codes generally cannot be combined.
21. My discount code doesn't work. What should I do?
Check whether:
- The code has expired
- A minimum purchase is required
- Certain products are excluded
- Another promotion is already applied
- The code was entered correctly
If you still experience problems, contact customer service.
22. How can I contact orvysa?
For assistance with orders, shipping, refunds, products, or general questions:
Store: orvysa
Company: Hong Kong Hung Tat Trading Limited
Email: service@orvysa.com
Phone: +1 (260) 666-8813
Registered Address: ROOM 1008, 10/F, KOWLOON CENTRE, 33 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG
Please do not send returns to our registered address without receiving prior written authorization from customer service.